Frequently Asked Questions

Most orders ship the same day, however can take up to 5 business days to ship. You can check the Order Status here at any time.

Once your order has been fulfilled, you will receive an email notification with tracking information which can be tracked via the selected carrier, USPS or UPS.

We process orders quickly and efficiently. To cancel, please email at support@roundedgear.com or call us at 888-904-2722.

Once your order has shipped, it will be the customer responsibility to contact the carrier to have the order rerouted to your new address. If the order gets rerouted back to Rounded, we can reship the order to the new address at the customers cost.

Yes! We are proud to support our Military, Law Enforcement & First Responders. Submit yourverification here to receive your discount code.

Yes, pricing depends on the number of units ordered. Please email us or call us at 888-904-2722 for more information on becoming a dealer or bulk orders.

Please contact us with the promo code as well as order information. As long as the code has not been previously used, or expired, we will gladly apply the promo code.

Yes, you can find our Gift Cards here.

No, currently we only ship orders.

Please contact us at support@roundedgear.com or call 888-904-2722 to get the right item sent ASAP, or submit your exchange request here.

Please contact us at support@roundedgear.com or call 888-904-2722and we will help you get your item replaced.

No. Holsters altered in any way cannot be returned. 

Shipping within the United States can take up to 7 business days unless a faster shipping method is selected.

We will work with the carrier to try and resolve your issue, but we will not refund any “lost mail” that shows “delivered” on the tracking number.

Please submityourexchange request here.

Please submit your exchange request here.

Shipping fees are non-refundable. 

• Our holsters have a lifetime warranty for the original owner against defects in manufacturing for the lifetime of the product.
• Any alterations or modifications made to our holster immediately voids your warranty.
• All other items such as: apparel, koozies, etc. have a 30-day warranty from the delivered date.

Jacksonville, Florida, USA

Unfortunately, we do not.

You can email customer service here or call us at 888-904-2722.

We do! You can find out more information here.

We use KYDEX material for our holsters. It is designed specifically for holster making.

.08 for holsters. Other items like our mace holders & dump trays use .125 thickness.

Currently, we are not taking custom holster requests. If you have a gun that is not listed, please email us your request.

All our holsters are designed to fit OEM specifications. We suggest contacting our support team or calling us at 888-904-2722 to ensure your firearm will fit. 

No, our holsters are proudly made in Jacksonville, Florida.

Yes, we suggest wearing a belt with our holsters unless equipped with an Ulticlip.

Yes, we recommend ourIWB Holsters.

Yes, you can order replacement parts here.

KYDEX is a rigid plastic, so minor wear from holster use should be expected.

We do not recommend leaving or storing your holster in direct sunlight.

Our screws are pretreated with a light Loctite® patch. After you have perfected your ride height and cant, you can use a stronger Loctite® as an option.

We recommend using a rag and a little rubbing alcohol or water to lightly clean dust and debris from your KYDEX holster.Quickdraw is also recommended to ensure a smooth and fast draw.

You can loosen the retention screws located by the trigger.

You can tighten the retention screwslocated by the trigger.

Yes, you can find our Holster Claw here.

We have over 150 holster models, search for your guns make and model here.

Yes, depending on your gun, make & model. Search for your guns make and model.

An IWB or Inside The Waistband Holster is worn inside the waistband where an OWBor Outside The Waistband Holsteris worn outside of the waistband.

Do not apply oils, cleaners, liquids, or leather conditioner to your leather holster, because it will soften the leather and harm the molding and retention. You can apply neutral shoe polish to restore the finish to a nice shine, or use Quickdraw which is made of pure silicone. 

Clean your leather holster using a dry, soft brush. If your holster is dirty, you can use saddle soap to clean your holster. Always air dry.

If your leather holster gets wet, do not use heat to dry it. Wipe off excess moisture with a soft cloth, then set the holster in a cool, dry place and air dry for 24 hours.

Yes, our leather holsters are made by hand in the USA.